Knowledge Base

Registration FAQs (Front End Users)


Frequently Asked Questions

#1 How do I print a copy of my invoice?

  1. After logging in to the site, click the Invoice Printer icon located in the Contact Info section near the top of the screen.
    • A browser screen will open where the user may use their browser print function to print their invoice


#2 How do I get a PDF of my invoice?

  1. After logging in to the site, click the PDF icon located in the Contact Info section near the top of the screen.
    • A pop-up save window will appear, where the user can save the PDF file to their computer.


#3 How do I access the link to the hotel group block?

If you have setup the hotel link in your Attendee Registration Module, your attendees can access the link to your hotel group booking by following the step(s) below.

  1. After logging in to the site, click the Hotel icon located in the Contact Info section near the top of the screen.


#4 How do I make two payments using different credit cards?

For example, if an attendee wants to pay for social tickets using a personal credit card and pay for registration using a business card.

  1. After logging in to the site, click the Shopping Cart icon, ensure the invoice only contains registration items and no social ticket items.
  2. Select Payment by Credit Card and provide credit card payment details.
  3. Log back into the site, click Update button to bypass your contact profile and enter the Registration Form, add the social tickets and any other items you wish to charge to your personal credit card, the click Checkout and follow the on-screen instructions to make payment by credit card.

#5 How do I remove an item(s) from my registration before I checkout?

  1. After logging in to the site, click the Shopping cart icon located in the Contact Info section near the top of the screen.
  2. Select an item and Click Delete Item

X-CD Technologies (pronounced "Exceed"!) has been supporting the association and conference industry since 1995. All of our software modules are proprietary and developed in-house which gives us the flexibility to make customized changes to meet all of our clients unique needs.

We have offices in both San Francisco and Toronto and a network of conference management organizations and suppliers worldwide that can help and serve your needs wherever your next conference venue is located.

Our clients include both small and large associations and conferences and events range from as small as 100 to 5,000 attendees. Our client base includes universities, corporations, associations, private companies, conference management groups and government.

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