Knowledge Base

Submit a Support Ticket


Frequently Asked Questions

#1 How to Submit a Support Ticket?

If you have exhausted searching the online Knowledge Base to try to find an answer or to resolve your issue, then Submit a Support Ticket by following the below steps.

  1. Click the Three Dots located in the top, upper right hand corner beside your login profile
  2. Select Support Ticket
  3. Complete the form and provide as much detailed information as possible about the issue or what you are trying to do; if you are getting an error message with a reference ID number, then copy and paste the reference ID number into the message
    • Note: Attachments or inserting images will not be visible to us.
  4. The Support Ticket will be entered into our support ticket system.

X-CD Technologies (pronounced "Exceed"!) has been supporting the association and conference industry since 1995. All of our software modules are proprietary and developed in-house which gives us the flexibility to make customized changes to meet all of our clients unique needs.

We have offices in both San Francisco and Toronto and a network of conference management organizations and suppliers worldwide that can help and serve your needs wherever your next conference venue is located.

Our clients include both small and large associations and conferences and events range from as small as 100 to 5,000 attendees. Our client base includes universities, corporations, associations, private companies, conference management groups and government.

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