Knowledge Base

End User Access Issues


Frequently Asked Questions

#1 A reviewer cannot access the Review site

  1. Does the reviewer have more that one contact profile in the Contacts module?
    • Yes = Is the person using the proper email address that has been assigned as a reviewer?
      • No = Merge the contact profiles so only 1 contact profile remains in the system; Test 'Login As' to the Reviewer site; Inform end user
      • Yes = Is the person using the proper URL to access the Review site?
        • No = Provide the proper url to the Reviewer
        • Yes = Is the Review site is open?
          • No = set Review site to open; inform end user
    • No = Is the person is using the proper URL to access the Review site?
      • No = Provide the proper url to the Reviewer
      • Yes = Is the Review site is open?
        • No = set Review site to open; inform end user

#2 The screen says: Access to 'X' is closed.

  1. Ensure the corresponding module is set to 'Open'
    • Abstract Submission Module > Submission System toggle = Open

    • Attendee Registration Module > System Open toggle = Open

    • Exhibitor Module > System Open toggle = Open


#3 A member cannot see the buttons on the profile/member home screen

When there are buttons on the profile/member home screen that are only viewable to members, if a member is unable to view/access those buttons, it may be because

  1. Membership has expired > check the current membership status of the member
    • Memership is Expired = inform person to pay dues to re-activate the membership.
    • Membership is Not Expired = Does the person have a duplicate contact profile they are tyring to use to access the site? It may be the case, where they are using a different email address which the membership is attached to; if this is the case, merge the contacts
  2. Contact profile is showing as Non-Member, but the person is a member
    • The person likely has another contact profile which the membership is against. Check the contact profile and merge the contacts

#4 End user is not receiving the Reset Password email

If an end user has clicked the 'Reset Password' link to reset their password, they shoudl have received an email message with instructions.

  • If this is not the case, have the end user check their Junk/Spam folder to ensure it was not flagged as junk mail.
  • If still no email, you will need to manually reset the end user's password, to do so click here for how to reset password

X-CD Technologies (pronounced "Exceed"!) has been supporting the association and conference industry since 1995. All of our software modules are proprietary and developed in-house which gives us the flexibility to make customized changes to meet all of our clients unique needs.

We have offices in both San Francisco and Toronto and a network of conference management organizations and suppliers worldwide that can help and serve your needs wherever your next conference venue is located.

Our clients include both small and large associations and conferences and events range from as small as 100 to 5,000 attendees. Our client base includes universities, corporations, associations, private companies, conference management groups and government.

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