Knowledge Base

Communication Preferences

Frequently Asked Questions

#1 Create a Communication Group

  1. Click Dashboard
  2. Click Email Management in left-side menu
  3. Click the Communication tab
  4. Click Add Preference button
  5. Enter a Name  e.g. Member Newsletter
  6. Enter a Description
  7. Click Save Changes button

#2 Set Display of Communication Preference(s)

  1. Click Dashboard
  2. Click Email Management in left-side menu
  3. Click Settings tab
  4. Under the User Profile Section, in Label for Preferences field, enter a label for the menu item
  5. Under Description, enter more information about the menu item
  6. For Location of Preference Management on Profile Form, select where you want the preferences to appear on the Update Profile form
  7. For Display Preference Management on Profile Creation Form, select if you want the preferences to appear on the Create Profile form
  8. For Link to Preference Management from Profile Menu, select if you want to enable / disable the menu item to be displayed in the left-side menu of the User Profile screen
  9. To include an Unsubscribe link for emails, click to View FAQ

#3 Set Communication Preferences (End-User)

  1. The end user logs into the X-CD site
  2. The end user clicks Update Profile
  3. Then end user clicks Newsletter Preference in left-side menu
  4. The end user clicks the checkbox(es) to update their communication preferences
  5. The end user clicks Update button to save changes.

#4 Send Message to Communication Group

  1. Click Dashboard
  2. Click Contacts Module  in left-side menu
  3. Click Download button
  4. Click Contacts tab
  5. Click Go button for Contacts by Communication Preferences
  6. Select the Communication Group
  7. Click Advance button
  8. Click Send Email to compose a message
  9. Update the Subject and Message content.
  10. Click Preview Email
  11. Unselect any recipients whom should NOT receive the email.
  12. Scroll to the bottom, Click Send Email Now (to send immediately) OR Click the calendar icon to select a date and time, then click Schedule Email.

#5 Other Help Articles


Communication Preferences allows you to create distinct communication groups to receive group communications. The end user will be able to select their preferences through their contact profile.

X-CD Technologies (pronounced "Exceed"!) has been supporting the association and conference industry since 1995. All of our software modules are proprietary and developed in-house which gives us the flexibility to make customized changes to meet all of our clients unique needs.

We have offices in both San Francisco and Toronto and a network of conference management organizations and suppliers worldwide that can help and serve your needs wherever your next conference venue is located.

Our clients include both small and large associations and conferences and events range from as small as 100 to 5,000 attendees. Our client base includes universities, corporations, associations, private companies, conference management groups and government.

API Documentation

Trusted Commerce

We are PCI Compliant