Knowledge Base

App Settings


Frequently Asked Questions

#1 How to Choose an App Name?

Before building the app, add basic information. These are known as the "Settings".

Begin by adding the "App Name". This is the name of the app that will be displayed in the app stores.

App Names should be short and descriptive as it is often what people will search to find the app.

It is often good practice to include the year of the conference - E.g. "X-CD 2017"

  1. Click Dashboard
  2. Click Mobile App Management in the left side menu
  3. If there is more than one app defined, select the app from the dropdown menu
  4. Click App Settings in the horizontal menu
  5. Select App Settings
  6. Enter App Name
  7. Scroll down and Click Update Settings button to save the changes

#2 What is an App Description?

The app description must be added at some point prior to submission to the stores.

This is the description that will be visible once people arrive at the app's store page.

  1. Click Dashboard
  2. Click Mobile App Management in the left side menu
  3. If there is more than one app defined, select the app from the dropdown menu
  4. Click App Settings in the horizontal menu
  5. Select App Settings
  6. Enter in App Description
  7. Scroll down and Click Update Settings button to save the changes

#3 How to set what Displays in the App?

  1. Click Dashboard
  2. Click Mobile App Management in the left side menu
  3. If there is more than one app defined, select the app from the dropdown menu
  4. Click Program Settings in the Get Set section of the screen
  5. Scroll to bottom and Click Update Screen button to save the changes

Display ID

  • Choose whether any submissions IDs should be displayed in the app.
    • Submission IDs are those that were auto-assigned by the system at the time a user submitted their submission.
    • Program IDs are ones which have been defined via the Program Module.

Authors to Include

  • Choose which 'authors' to include in the app. Authors are the individual submitters for each submission.
    • Just Presenter is the user marked as the presenter in the system.
    • All Authors is all named authors, displayed in order as set in the submission system.

Submission Fields in App

  • Choose which submission form fields will be visible from the app. Any field selected here will be made publicly visible in the app. It is common that your "abstract" or "presentation summary" field is made visible in the app.
  • All fields selected are displayed in the order that they were presented on the submission form.
  • All data that is included is all searchable in the app.


#4 How to Access the Mobile App Settings?

NOTE: This will only be accessible if the Mobile App has been purchased.

  1. Click Dashboard
  2. Click Mobile App Management in the left side menu
  3. If there is more than one app defined, select the app from the dropdown menu
  4. Click App Settings in the horizontal menu
  5. Select App Settings


#5 How to Update My Mobile App with the Latest Program Changes?

  1. Click Dashboard
  2. Click Mobile App Management in the left side menu
  3. If there is more than one app defined, select the app from the dropdown menu
  4. Click Update App in the horizontal menu


#6 How to Refresh my Attendee Directory?

NOTE: The Attendee Directory is an add-on option for the Mobile App and will only be available if this feature has been subscribed to as part of the mobile app requirements.

  1. Click Dashboard
  2. Click Mobile App Management in the left side menu
  3. If there is more than one app defined, select the app from the dropdown menu
  4. Click Build App in the horizontal menu

#7 I cannot seem to download a file from the Mobile App?

If there seems to be an issue downloading a file from within the Mobile App, it may be a problem with the file that was uploaded.

Often filenames that contain special characters or spaces will not upload properly and will cause this issue.

  1. Re-upload the file without special characters or spaces in the filename.
  2. Run the Update Session Data to refresh the program data in the mobile app.

X-CD Technologies (pronounced "Exceed"!) has been supporting the association and conference industry since 1995. All of our software modules are proprietary and developed in-house which gives us the flexibility to make customized changes to meet all of our clients unique needs.

We have offices in both San Francisco and Toronto and a network of conference management organizations and suppliers worldwide that can help and serve your needs wherever your next conference venue is located.

Our clients include both small and large associations and conferences and events range from as small as 100 to 5,000 attendees. Our client base includes universities, corporations, associations, private companies, conference management groups and government.

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