Knowledge Base

Announcements


Frequently Asked Questions

#1 How do I Send a (Push) Notification in the Mobile App?

TIP: Use this feature, to announce a room or time change for your session to your delegates.

  1. Click Dashboard
  2. Click Mobile App Management in the left side menu
  3. If you have more than one app defined, select the app from the dropdown menu
  4. Click Announcements in the horizontal menu
  5. Click Add Item button
  6. Update the Title
  7. Select Notification Format
    • Broadcast Message - Only visible from within the app
    • Push Notification (Sandbox option) - Sent via the phone's push notification system. If Sandbox option is checked, only a test message will be sent.
    • Scheduled Push Notification - Allows you to select a date and time when message is sent
      Note: All Push Notifications will appear as broadcast messages within the app.
  8. Update Content
  9. Click Add Item button


#2 How do I Edit / Cancel a Scheduled Message in My Mobile App?

  1. Click Dashboard
  2. Click Mobile App Management in the left side menu
  3. If you have more than one app defined, select the app from the dropdown menu
  4. Click Announcements in the horizontal menu
  5. Click Scheduled Announcements tab
  6. Click Update (to Edit) / Delete (to remove) button beside the announcement you wish to edit / delete
  7. Click Update Item OR Confirm the Deletion

#3 Is there a limit on the number of words/characters I can use for an announcement/push notification?

The following tables outline the maximum character counts for default notification display. 

iOS: 

Device

Display

Lock Screen Portrait

Lock Screen Landscape

Notification Center

Banner Style

Alert View

iPhone 6/6S/7 Plus

5.5 in (140 mm)

1920x1080 px at 401 ppi

156 chars n/a 156 chars 98 chars

displayed 1283 chars,

scroll for more

iPhone 6/6S/7

4.7 in (120 mm)

1334x750 px at 326 ppi

148 chars n/a  148 chars 89 chars

displayed 1217 chars, 

scroll for more

iPhone 5/5C/5S

iPod touch 5th/6th gen

4 in (100 mm)

1136x640 px at 326 ppi

119 chars n/a 119 chars  74 chars 1013 chars (no scroll)

iPhone 4/4S

iPod touch 4th gen (A1367)

3.5 in (89 mm)

960x640 px at 326 ppi

114 chars  n/a 166 chars  43 chars 153 chars (no scroll)
iPad Mini touch 1st gen (A1432) 7.9 in (200 mm) 1024x768 px at 163 ppi 211 chars  220 chars  229 chars 124 chars portrait: 1957 chars landscape: 1417 chars

 

Android:

Device

Display

Lock Screen Portrait

Lock Screen Landscape

notification drawer DefaultNotification Big Text Style notification drawer SystemNotification
Nexus 4 phone

4.7 in (120 mm) 768x1280 px at 320 ppi

40 chars n/a 482 chars 40 chars
Nexus 5 phone

4.95 in (126 mm) 1080x1920 px at 445 ppi

37 chars n/a  444 chars 37 chars

Nexus 6 phone

5.96 in (151 mm) 1440x2560 px at 493 ppi

37 chars n/a 444 chars 37 chars

Nexus 5X phone

5.2 in (130 mm) 1080x1920 px at 423 ppi

46 chars n/a 562 chars  46 chars
Nexus 6P phone 5.7 in (140 mm) 1440x2560 px at 518 ppi 37 chars  n/a 444 chars 37 chars
Nexus 7 tablet 2013 version 7.02 (178 mm) 1920x1200 px at 323 pp 42 chars n/a  509 chars 42 chars
Nexus 9 tablet 8.9 in (230 mm) 2048x1536 px at 287 ppi 44 chars 44 chars   536 chars  44 chars

 Examples for Android devices are meant to provide guidelines. The Android market includes far too many devices to include here.

X-CD Technologies (pronounced "Exceed"!) has been supporting the association and conference industry since 1995. All of our software modules are proprietary and developed in-house which gives us the flexibility to make customized changes to meet all of our clients unique needs.

We have offices in both San Francisco and Toronto and a network of conference management organizations and suppliers worldwide that can help and serve your needs wherever your next conference venue is located.

Our clients include both small and large associations and conferences and events range from as small as 100 to 5,000 attendees. Our client base includes universities, corporations, associations, private companies, conference management groups and government.

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