Knowledge Base

#1 How do I Send a (Push) Notification in the Mobile App?

TIP: Use this feature, to announce a room or time change for your session to your delegates.

1. Click Dashboard
2. Click Mobile App Management in the left side menu
3. If you have more than one app defined, select the app from the dropdown menu
4. Click Announcements in the horizontal menu
   
5. Click Add Item button
6. Update the Title
7. Select Notification Format
• Broadcast Message - Only visible from within the app
• Push Notification (Sandbox option) - Sent via the phone's push notification system. If Sandbox option is checked, only a test message will be sent.
• Scheduled Push Notification - Allows you to select a date and time when message is sent
  Note: All Push Notifications will appear as broadcast messages within the app.
8. Update Content
9. Click Add Item button

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#2 How do I Edit / Cancel a Scheduled Message in My Mobile App?

1. Click Dashboard
2. Click Mobile App Management in the left side menu
3. If you have more than one app defined, select the app from the dropdown menu
4. Click Announcements in the horizontal menu
   
5. Click Scheduled Announcements tab
6. Click Update (to Edit) / Delete (to remove) button beside the announcement you wish to edit / delete
7. Click Update Item OR Confirm the Deletion

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#3 Is there a limit on the number of words/characters I can use for an announcement/push notification?

The following tables outline the maximum character counts for default notification display. 

iOS: 

Device	Display	Lock Screen Portrait	Lock Screen Landscape	Notification Center	Banner Style	Alert View
iPhone 6/6S/7 Plus	5.5 in (140 mm) 1920x1080 px at 401 ppi	156 chars	n/a	156 chars	98 chars	displayed 1283 chars, scroll for more
iPhone 6/6S/7	4.7 in (120 mm) 1334x750 px at 326 ppi	148 chars	n/a	148 chars	89 chars	displayed 1217 chars,  scroll for more
iPhone 5/5C/5S iPod touch 5th/6th gen	4 in (100 mm) 1136x640 px at 326 ppi	119 chars	n/a	119 chars	74 chars	1013 chars (no scroll)
iPhone 4/4S iPod touch 4th gen (A1367)	3.5 in (89 mm) 960x640 px at 326 ppi	114 chars	n/a	166 chars	43 chars	153 chars (no scroll)
iPad Mini touch 1st gen (A1432)	7.9 in (200 mm) 1024x768 px at 163 ppi	211 chars	220 chars	229 chars	124 chars	portrait: 1957 chars landscape: 1417 chars

 

Android:

Device	Display	Lock Screen Portrait	Lock Screen Landscape	notification drawer DefaultNotification Big Text Style	notification drawer SystemNotification
Nexus 4 phone	4.7 in (120 mm) 768x1280 px at 320 ppi	40 chars	n/a	482 chars	40 chars
Nexus 5 phone	4.95 in (126 mm) 1080x1920 px at 445 ppi	37 chars	n/a	444 chars	37 chars
Nexus 6 phone	5.96 in (151 mm) 1440x2560 px at 493 ppi	37 chars	n/a	444 chars	37 chars
Nexus 5X phone	5.2 in (130 mm) 1080x1920 px at 423 ppi	46 chars	n/a	562 chars	46 chars
Nexus 6P phone	5.7 in (140 mm) 1440x2560 px at 518 ppi	37 chars	n/a	444 chars	37 chars
Nexus 7 tablet 2013 version	7.02 (178 mm) 1920x1200 px at 323 pp	42 chars	n/a	509 chars	42 chars
Nexus 9 tablet	8.9 in (230 mm) 2048x1536 px at 287 ppi	44 chars	44 chars	536 chars	44 chars

 Examples for Android devices are meant to provide guidelines. The Android market includes far too many devices to include here.